FAQ

Below are a number of frequently asked questions. If you need specific help or your question is not answered here, please contact us directly.

What Is WordPress?

WordPress is a free content management system (CMS). Simply put, WordPress makes creating and maintaining websites super easy through an online interface.

Once WordPress is installed on your domain and web hosting, all you need is a computer and internet connection to edit your website. If you know how to use Microsoft Word, then you can operate WordPress.

What Is a Theme?

A WordPress theme is simply a web template that runs in the WordPress content management system to add basic design styling or features to your website.

What Is a Premium WordPress Theme?

A premium WordPress theme is a high-quality, feature-rich, search engine optimized WordPress web template built for customers who want a polished design. For a tiny fraction of the price of a custom design, you can save time, money and the hassle of building your website from scratch using one of our pre-built themes.

What Do I Need to Have in Order to Use a Purchased Theme?

In order to use one of our premium WordPress themes, you will need:

  • Basic knowledge of WordPress and, in some cases, HTML
  • A domain name
  • Web hosting
  • The free WordPress software installed (most popular web hosting companies offer a quick install of WordPress)

How Do I Purchase a Theme?

Simply click on the Buy Now button and this will take you directly to Checkout page at Themeforest.net. At Checkout page, they will ask you for some account information before completing your purchase:

  • If you already have an Envato account, simply sign in to pre-fill your account information.
  • If you don’t have an Envato account, follow the steps to sign up.

You’ll be sent a confirmation email to verify your account so make sure you check your email.

Select your preferred payment option and enter your payment details. Take a moment to review your order before finalising your purchase.

To purchase your items you can use:

  • Your bank account or credit/debit card via PayPal.
  • Your Visa or Mastercard.
  • Prepaid Envato Credit (via Paypal, Skrill or credit card).

Where Do I Download My Purchase?

Once you’ve purchased your items, we recommend that you download your theme immediately as items may be removed from Envato Market from time to time.

To download your item:

  • Hover over your username and click Downloads from the drop-down menu.
  • The downloads section displays a list of all the items purchased using your account.
  • Click the Download button next to the item and select Main File(s) which contains all files, or Licence Certificate and Purchase Code for the item licence information only.

How Many Sites Can I Use Your Themes On?

A license is only entitled for one domain only and automatic update is only possible to one installation. In other words, you can’t use the theme on multiple domain. As for sub installations, as long as they are just the same site then regular license is okay.

Do Your Themes Work on WordPress.Com?

The themes you will get from Sorsawo Digital only work on self-hosted WordPress installations, the content management system which you can download from WordPress.org. If you have a WordPress.com hosted website, the themes downloaded from our website will not work on your site.

Are Your Themes Compatible with Plugins and Widgets?

We style and code our themes to be compatible with most standard WordPress plugins and widgets. All of the plugins we create and offer through are compatible with all of our themes.

But due to the sheer numbers of plugins and widgets available by other providers, we cannot code for them all. Thus, some plugins and widgets may cause the theme to “break” in certain browsers. We make every attempt to prepare our themes for them, but cannot guarantee it will work in every situation.

Do Your Themes Work with the Latest Version WordPress?

Yes, it is our duty to always keep the themes up-to-date and working with the latest version of WordPress. Currently, our themes are developed and fine-tuned for WordPress 4.0 or higher, any version prior to that may have problems with some theme functionality.

Do Your Themes Work with Mobile Devices?

All of our WordPress themes display beautifully on mobile devices.

Can I translate a Theme?

All of our WordPress themes are localized using GNU’s gettext functionality. This means that each of our themes includes one file (.po) which contains all of the English terms we have used, which thus allows our users to only edit one file in able to translate our themes to any language in the world.

What Browsers & Operating Systems Are Supported?

We test all our WordPress themes on Internet Explorer 9+, the latest versions of Firefox, Safari and Chrome. Regarding operating systems, our themes are independent of the operating system you use and will work as long as WordPress is installed correctly.

We do not support Internet Explorer 6 or 7 and purely ensure the content of the website looks good in Internet Explorer 8. If you use Internet Explorer 6, 7, or 8 please consider upgrading to the latest Internet Explorer to have the best experience with our WordPress themes. Or switch to a different browser, the web will thank you!

Are the Stock Photos Featured in the Theme Demo/Preview Sites Included in the Purchase?

No. Due to licensing agreements, we cannot include stock photos/images in our templates. However, for top-quality, royalty-free and affordable photos, check out iStockphoto and Fotolia.

Are PSDs (Layered Photoshop Files) Included with My Theme Purchase?

No. Unless otherwise specific, PSD, or layered Photoshop files, are not included with your theme purchase and are not licensed under the GPL.

Can I Test a Theme Before Purchasing?

You can review the theme demos or from each our product page. If you have questions on how our WordPress themes work, you can access our Theme Documentation for more information regarding.

Can I Remove the Credits in the Footer?

Yes, you can remove any credit link in the footer and it does not violate any Terms & Conditions from us.

Do You Provide Documentation and Tutorials?

Yes. Theme documentation and tutorials are publicly available on our website. For further theme support, our support and knowledge base are available to customers after the purchase of a theme.

Does the Theme Include Content?

Content is not automatically installed with the installation of a theme. However, we provide a content file for all of our themes that includes the dummy content from our theme demos. The content file may be installed by navigating to the Tools > Import section of your WordPress dashboard.

Can You Install WordPress and the Theme for Me?

Yes. This can be accomplished using WordPress setup service.

We can provide you with our theme setup service which includes the installation of WordPress and your theme. In addition, we can install demo content, a few helpful plugins, setup page templates, navigation menu, theme options and more.

How Do I Install the WordPress Platform?

You may refer to the instructions on our WordPress tutorials. We also offer WordPress installation as a part of our WordPress setup service.

What Kind of Support Do You Provide?

Support is provided via email. Questions are generally answered within 24 hours, with the exception of weekends. We answer questions related to our WordPress themes, their usage and provide minor customization guidance.

We cannot guarantee support for questions beyond the code of our themes, which includes plugins and extensive theme customization.

In addition, theme documentation and tutorials are available on our site.

How Long Do I Have Support Access?

Theme support is provided for 6 month from the purchase date of a theme, in the event your support subscription has been canceled.

Still have questions? No worries. Contact us here, we are happy to help.